DUST Search - Refund - What You Need To Know (or rather What You Already Agreed To...)

P14GU3 wrote:

Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though.

Quote:

What will persist?

Character name, Contacts, Corporation, Stats/Leaderboards, Mail, AUR and ISK currencies, PSN items and items received from events (those not purchasable on the in-game market)

ISK balance will be the ISK you currently have in your wallet + the ISK value of items cleared from your Assets (prize items that are available on the market will be removed and their ISK value reimbursed)

AUR balance will be the AUR you currently have in your wallet + the AUR value of items cleared from your Assets

If a user has an unfinished booster equipped at time of Uprising deployment, it will stay equipped

Boosters that are still in Assets

Currently trained corporation skills

Corporation Wallet and Contacts

In-game Mail

NOTE: All items consumed before the Uprising update changes take place will STAY consumed and will not be reimbursed

What will be removed or changed? And what will be reimbursed?

All Skills will be cleared, users get the SP back into Available SP

Consumed boosters are NOT refunded (users have already earned the SP)

All Fittings (both infantry and vehicle)

Some persisted vanity items may not keep their previous coloring schemes

All ISK items will be cleared from Assets and their CURRENT ISK value added back to wallet

All AUR items will be cleared and users reimbursed with their current AUR value (with exceptions noted previously) Some corporation skills will be renamed, your skill level in the corresponding new skill will remain the same

Currently active UVTs are removed from users and their AUR value refunded

Any UVTs in Assets are removed and refunded

This only applies to UVT purchased post-Tranquility move (previously purchased / consumed UVTs were already reset)


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Kaze Eyrou ROGUE SPADES EoN. 142	Posted - 2013.05.04 19:38:00 - [1] - Quote Whelp, time to make another refund thread. This time around though, I'll try to keep it constructive and objective as possible. Last time though I never got around to answering Maken Tosch about my last post in which he made it abundantly clear that there would be no character reset. To keep it short, yes, in my last post I was a little exasperated and frustrated. While I make the statements there that everyone should be reset, I never wanted another skill reset for my character or anyone else's, but the constant barrage of topcis being made pushed me over the edge. However, this time around I'll try to keep opinions out of my OP and simply have objective statements. Anyways! Time for those objective statements! DUST 514 EULA Under 4. "Fees may be payable in U.S. Dollars, Euros, pounds Sterling, or such other currency as stated at the time of purchase and are non-refundable unless expressly stated otherwise in the EULA." Under 5 A. "If CCP terminates the EULA pursuant to this section, you will not be entitled to receive a refund of any Fees." Under 5 B ii. "You will not be entitled to receive a refund of any Fees for a termination pursuant to this section." Under 5 C i. "Upon termination of the EULA, CCP will close your Account and discontinue or suspend access to the System through your Account; you will not be entitled to receive a refund of any Fees in the event of such termination." Under 5 C ii. "You will not be entitled to receive a refund of any Fees in the event of such termination." Under 5 C iii. "You will not be entitled to receive a refund of any Fees in the event of such termination." Under 9 D. "If you fail to install the new release when required, CCP shall not be responsible in any way for your inability to access the System or play DUST 514, and you shall not be entitled to receive a refund of any prepaid Fees or any other form of compensation." Under 9 E. "If you fail to install the new release when required, CCP shall not be responsible in any way for your inability to access the System or play DUST 514, and you shall not be entitled to receive a refund of any prepaid Fees or any other form of compensation." Under 9 F. "Your license does not entitle you to a refund for periods the System may be unavailable." Now, many have mentioned going to Sony for the refund. I understand there may be a problem if you purchased Aurum and did not receive items and/or Aurum; for example, you pay for it, your card is charged, but the game items are never given to you. If that happens, contact CCP first and let them know. Usually there was a small error and will most likely give you the items. I can relate this experience as one of my corpmates (or alliance members) had this happen to them and CCP worked with them. However, if you didn't like what you got... Terms of Service and User Agreement Under 5. "SNEI has no obligation to reverse or refund unauthorized charges made using any available payment method." "Except as otherwise permitted by applicable law or as expressly provided in this Agreement, funds added to the wallet are non-refundable and non-transferable. " Under 7. "You may not cancel a pre-order at any time and refunds are not available for pre-orders, subject to applicable laws." "Features, specifications, prices, services and content are subject to change or withdrawal at any time and SNEI does not provide any refunds in the event of a price drop, a subsequent promotional offering or product removal." "Payments for access to content or services are not refundable, unless otherwise required by applicable law. " Under 16. "Upon termination of your account for any reason, you will not receive a refund for items (including subscriptions and pre-paid products or services), value accumulated on in-game items or any unused balance in your wallet except as required by law or as expressly provided in this Agreement." It may seem harsh, but I just wanted to highlight many of the people on this forum that don't read the ToS or EULA before accepting the agreement.
Kaze Eyrou ROGUE SPADES EoN. 145	Posted - 2013.05.04 20:01:00 - [2] - Quote Cyrius Li-Moody wrote: Sylvana Nightwind wrote: Cyrius Li-Moody wrote: I cannot believe my eyes... RESEARCH SCIENCE TRAINED TO 5 STRIKES AGAIN +5% bonus damage to raging merc packers Haha. Thanks guys!
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:10:00 - [3] - Quote Ludvig Enraga wrote: First of all, good post. Second: if they can't be forced to refund me, they will have to kiss my monthly subscription in EVE, which over the years has given them upwards of 300 dollars, goodbye. If there are enough ppl like me who don't like being screwed over, CCP will have to go back to fishing or whatever else they used to do in Iceland before they learned about Internet schemes. They have succeded in alienating ppl who were willing to pay them, now they will have to leave with their hard core community most of whom would rather play 40 hours a week to earn PLEX, only so that they would not have to play CCP real money. CCP I hope you are reading this, it's not too late to re-earn my trust and trust of other ppl who used to support you with their money. Never forget Jita. I started playing right before this happened and got to witness this spectacle. It was amazing to learn about EVE, not only the complexities of it, but got to interact with the playerbase and hear the reactions to the announcement about allowing Aurum to be used for Tech 3 items, essentially turning EVE into a P2W game (and this is a subscription game too!). Back on topic though, if CCP doesn't handle the commercial release correctly, they may have another "Jita moment" on their hands.... Except the people posting wanting their Aurum back are losing validity in my eyes because they want items back that the used to progress their character. CCP is graciously allowing us to keep our skill points and these posters are wanting a second helping of boosters. It reminds me of customers that walk into a restaurant, order food, eat about 95% of it, call over the waiter and complain it wasn't [insert crummy excuse here] and demand either another one, or another "similar" meal. Both the restaurant and the customers around the table loathe those types of people. The situation here is no different.
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:17:00 - [4] - Quote Noc Tempre wrote: Jokes on you all. I just get a refund and will transfer to an alt. SP and AUR? Check. But just because I was prepared. First off, that McDonald's thing? I don't want to believe you but it sounds like something they would do. I'm going to have to look that up! But yeah, there's no joke on me. I bought 2 merc packs and a pack of Aurum and am pleasantly satisfied with where I stand. As for transfer to an alt, you mention SP and AUR. Do you mean you are going to transfer the SP (which I don't think you are or would insinuate that) or do you mean transferring the ISK and AUR? In any case, good luck waiting with that because that doesn't come until Phase 2.
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:30:00 - [5] - Quote Void Echo wrote: are you going to make me shut up somehow? little fanboy Hmm... Void Echo wrote: in other words "hi, we are ccp, if we discontinue anything you paid for, in your country it means we just stole your money and theres nothing you can do about it" You are here. In order to be here, you have to sign into the forums. To do so, you have to have a Playstation account. When you made the account, you agreed to the Terms of Service (agreeing to the things I posted in the second part of my OP). Then when you came over here, you made a character, as we can plainly see from your avatar. Now granted you could have made it via the website from a recruit link and never touched your PS3 and I don't know if the character process here has something where you agree to DUST ToS.... Except we know that you did because you are apart of a player corporation, which is impossible to do from the website, meaning you had to log into the PS3, download DUST, and accept the ToS by pressing X, launching the game and then joining into the player corporation. CCP can't steal something that you give them of your own free will and agree to it. I wonder if you are one of those people who still have their soul owned by Gamestation...
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:34:00 - [6] - Quote Noc Tempre wrote: YOU are not the specific you. There was a lot of gloating from people who pushed this "solution" through primarily to spite people like me. At the end of the day, no one got even close to what they wished for, which is a damn shame. Ah ok. You as general instead of you as specific. Carry on then.
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:38:00 - [7] - Quote Protoman Is God wrote: Sony and gamestop are going to be refunding me so you wasted your time typing this. Implying I typed all of this.
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:42:00 - [8] - Quote Void Echo wrote: actually, I won a bets key from pshome, and yes I used a ps3 to get here, I only recently got a pc Um... re-reads Not sure how beta keys from PS Home and you getting a PC relates to the conversation about CCP "stealing" money....
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:55:00 - [9] - Quote P14GU3 wrote: Not a big issue for me because I spent most of it wisely, but for many, including myself, we were told in closed beta, that merc packs would be refunded upon release. Personally, I took a few months off from the game, came back after open beta, bought some aurum stuff to "test" (it was still beta after all,) and then I happen to check the forums, oh a week or so later, to find out they are no longer refunding merc packs? Why did I have to come to the forum to find that out? And now we are given the laughable option of being stuck with whatever we did, or start all over again. Which would be fine, if EVERYONE had to start over again, not just the people who supported them first... not sure if I want to continue supporting them. Will probably continue to play their FREE game though. If you bought the merc pack, I can see some of the items being restored, such as Aurum spent on consumables used in battle, the Merc Pack items that are consumed from battle. In fact, with Uprising, they have come out with a Dev Blog listing all of the things that will persist and the things that will be refunded: Quote: What will persist? Character name, Contacts, Corporation, Stats/Leaderboards, Mail, AUR and ISK currencies, PSN items and items received from events (those not purchasable on the in-game market) ISK balance will be the ISK you currently have in your wallet + the ISK value of items cleared from your Assets (prize items that are available on the market will be removed and their ISK value reimbursed) AUR balance will be the AUR you currently have in your wallet + the AUR value of items cleared from your Assets If a user has an unfinished booster equipped at time of Uprising deployment, it will stay equipped Boosters that are still in Assets Currently trained corporation skills Corporation Wallet and Contacts In-game Mail NOTE: All items consumed before the Uprising update changes take place will STAY consumed and will not be reimbursed What will be removed or changed? And what will be reimbursed? All Skills will be cleared, users get the SP back into Available SP Consumed boosters are NOT refunded (users have already earned the SP) All Fittings (both infantry and vehicle) Some persisted vanity items may not keep their previous coloring schemes All ISK items will be cleared from Assets and their CURRENT ISK value added back to wallet All AUR items will be cleared and users reimbursed with their current AUR value (with exceptions noted previously) Some corporation skills will be renamed, your skill level in the corresponding new skill will remain the same Currently active UVTs are removed from users and their AUR value refunded Any UVTs in Assets are removed and refunded This only applies to UVT purchased post-Tranquility move (previously purchased / consumed UVTs were already reset) The issue here is that there are those that want double helpings.
Kaze Eyrou ROGUE SPADES EoN. 152	Posted - 2013.05.04 22:59:00 - [10] - Quote boba's fetta wrote: op use's logical argument it isnt very effective, trolls counter with stupid its not effective at all but doesnt matter because the trolls are to stupid to notice. I use logical arguments in my OP? Re-reads Where? All I could tell is that OP copypastaed ToS and EULA and used Ctrl+F to find the term "refund". Where's this argument you speak of? EDIT: By the way, your shift key isn't working. Might want to have that looked at.